Effective Date: February 26, 2026
Flores Law Group, LLC (“Flores Law Group,” “we,” “our,” or “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit https://www.thefloreslawgroup.com/ (the “Website”) and when you communicate with us, including via text message (SMS).
By using our Website or providing your information to us, you agree to the terms of this Privacy Policy.
1. Information We Collect
We may collect personal information from you in the following ways:
A. Information Collected Through Website Forms
When you submit a contact form on our Website, including forms on the home page, contact page, about page, and practice area pages, we may collect:
- Your full name
- Phone number
- Email address (if provided)
- Any information you provide in the message field
Phone numbers are required fields on our contact forms. Submission of a contact form does not automatically enroll you in SMS communications; SMS consent is obtained separately.
B. Information Collected Verbally
Flores Law Group, LLC collects opt-in verbally from customers. Customers may opt in to receive messages either in person at our physical location or over the phone when they call.
When a customer is registered for the first time, they are asked to provide a phone number, and staff asks whether the customer would like to opt in to SMS communications regarding case updates, appointment reminders, and intake follow-ups. Customers are verbally informed that:
- Message and data rates may apply
- Message frequency may vary
- They can text HELP for support or more information
- They can text STOP to unsubscribe at any time
Customers are also informed that their phone number will not be shared with third parties for marketing or promotional purposes.
2. How We Use Your Information
We use the information we collect to:
- Respond to inquiries submitted through our Website
- Conduct intake follow-ups
- Provide case updates
- Send appointment reminders
- Communicate regarding legal matters
- Improve our Website functionality and user experience
We do not send marketing text messages.
3. Text Messaging (SMS) Communications
By providing your phone number to Flores Law Group, LLC, you agree and acknowledge that Flores Law Group, LLC may send text messages to your wireless phone number regarding case details, requests for documents, intake follow-ups, status updates, and reminders for important dates or notifications.
Message and data rates may apply. Message frequency varies.
You may opt out at any time by replying “STOP” to unsubscribe or reply “HELP” for further assistance.
Consent to receive text messages is not required as a condition of hiring Flores Law Group, LLC.
4. Information Sharing and Disclosure
Flores Law Group, LLC does not sell, rent, or trade your personal information.
We may share information with service providers who assist in operating our business and providing client communication services, but only as necessary to deliver those services and in accordance with applicable laws.
Mobile information will not be shared with third parties/affiliates for marketing/promotional purposes.
We may also disclose information when required by law or to protect our rights, property, or safety.
5. Website Analytics and Tracking
Our Website may use standard website analytics tools or tracking technologies to improve user experience and understand website performance. These tools may collect non-personal information such as browser type, device type, IP address, and pages visited.
This information is used for internal business purposes only.
6. Data Security
We implement reasonable administrative, technical, and physical safeguards designed to protect personal information from unauthorized access, disclosure, alteration, or destruction.
However, no method of transmission over the Internet or electronic storage is completely secure.
7. Data Retention
We retain personal information only as long as necessary to:
- Respond to inquiries
- Provide legal services
- Comply with legal obligations
- Resolve disputes
- Enforce agreements
8. Your Rights and Choices
You may:
- Request access to the personal information we have about you
- Request correction of inaccurate information
- Request deletion of your personal information, subject to legal requirements
- Opt out of SMS communications at any time by replying STOP
To exercise these rights, you may contact us at:
Flores Law Group, LLC
846 N Senate Ave, Suite 424
Indianapolis, IN 46202
(317) 426-4228
9. Third-Party Links
Our Website may contain links to third-party websites. We are not responsible for the privacy practices or content of those websites.
10. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Updates will be posted on this page with a revised effective date. Continued use of the Website after changes constitutes acceptance of the updated policy.
